Enrollment Specialist

Portland, Oregon, United States | Care Team | Full-time | Fully remote


About us 

Working at Boulder

Founded in 2017, Boulder Care is a digital clinic offering long-term support and treatment for substance use disorders. Collaborating across medical, behavioral, and psychosocial dimensions, Boulder’s dedicated Care Teams deliver evidence-based care and help participants work toward their individual goals. 

Boulder's model is grounded in value. Through innovative partnerships with leading national health plans like Blue Cross Blue Shield, Boulder’s progressive payment arrangements realign incentives to reward outcomes and reduce total cost of care. We can unlock billions of dollars for the US health system by ensuring patients who are gravely underserved today have the opportunity to get well.

Backed by world-class investors like First Round, Greycroft, Acumen, and the National Institutes of Health (NIH) with more than $20M in funding, Boulder is in an exciting stage of rapid growth.


Our mission

  • Based in science: Boulder care teams provide comprehensive, evidence-based treatment that is tailored to each individual’s unique needs and goals. Boulder teams also help manage a host of co-occurring conditions, including depression, anxiety, post-traumatic stress disorder (PTSD), Hepatitis C, women's health, and more.
  • Grounded in empathy: We provide unconditional support rooted in harm reduction and trauma-informed care. Patients, peer coaches, and caregivers make important decisions together. Boulder Care focuses on long-term health, happiness, and wellness by addressing non-clinical goals like safe housing, employment, parenting, and financial security just as much as clinical outcomes. This model has resulted in a Net Promoter Score of 91 and 12-month-retention rates that are two times higher than the average outpatient program.
  • Breaking down barriers: Boulder's proprietary technology suite makes care accessible, comfortable, and convenient through secure video, phone, and messaging. We're reaching rural communities of the country, where more than 80% of people have little to no access to buprenorphine (Suboxone) prescribers. Boulder provides low-threshold care that is inclusive, empowering, and heavily influenced by participants' stated preferences and goals. Wherever our patients wish to go, we're grateful to go there together.


Our values

  • The people we care for always come first

  • Our opportunity is also our duty, in service to others

  • Share facts to change minds, instill empathy to change hearts

  • Move the industry forward: follow the data

  • Strong individuals, stronger together


About the role

  • As the Enrollment Specialist you will be the first point of contact for all incoming calls and messages, you are the face of Boulder Care, you’ll handle inquiries from current and potential patients, pharmacies, insurers, and referrers. You will be responsible for answering questions, scheduling appointments, providing resources, routing calls, explaining insurance eligibility, and enrolling new patients while exemplifying Boulder’s core values of empathy and stigma-free care.
  • The Enrollment Specialist will handle explaining insurance eligibility, enrolling new patients, and assist in setting up payment for services as needed. This will require an understanding of different insurances and health systems.
  • Make a difference. The devastating impact of the opioid crisis, “war on drugs,” and care gaps for the underserved are at the forefront now more than any time in US history. By bringing care to more people, we are changing and saving lives. Value-based partnerships help move the industry forward toward a more modern, compassionate, and equitable healthcare system.
  • Build your career with talented peers. Boulder brings together a diverse team of expert clinicians, technologists, researchers, and business strategists aligned under a common mission. Boulder’s clinical teams are the leading voices in addiction medicine and industry transformation. Our technology leadership has built products and services that scaled to hundreds of employees and hundreds of millions of end-users. Our team is wholly driven by mission, recognizing that our immense opportunity is also our duty to serve others.
  • Grow with us. Boulder is a Series-A-stage, venture-funded company supported by some of the best investors in the country. Together, we're building a massive business through social impact. According to White House estimates, the opioid crisis cost the US $500 billion in 2015. A member with untreated opioid use disorder (OUD) drives 550% greater healthcare costs to payers than the average member (UHC analysis, 2019). Boulder partners with leading commercial and Medicaid health plans to bring better experiences and effective services to their members, significantly reducing costs and sharing in the economic savings we create. 


Success in this role: 

  • Support potential and current patients seeking Substance Use Disorder (SUD) care by answering questions about our services, scheduling initial visits, checking eligibility and benefits, and making every caller feel welcome and supported.
  • Answer chat and phone calls from current patients – scheduling visits, collecting payment as needed, troubleshooting technical issues, and escalating and routing concerns as needed.
  • Serve as a central communication hub for Boulder’s Care Team, providing administrative and scheduling support. Increase team efficiency by creatively managing schedules and filling gaps.
  • Monitoring incoming faxes, adding files to patient charts, and communicating critical information to the team.
  • Navigate different insurances by communicating benefits & coverage to patients.
  • Share feedback with the Care Team on the most commonly asked questions, technical and scheduling issues, and reasons for non-enrollment.
  • Track social media inquiries, answering frequently asked questions, responding to comments, and escalating concerns as needed.


Requirements for the role:

  • 2+ years of experience in a healthcare setting, with exposure to customer service, scheduling, referrals, patient support, billing, and health systems.
  • Knowledge of terminology used in healthcare, especially addiction medicine.
  • A passion for serving the needs of people with addiction and mental health challenges, using non-stigmatizing, non-judgmental person-first language.
  • Understanding of health system enrollments and payor/ provider languages.
  • Must be comfortable with technology and have experience with common business tools (such as Google suite, video meetings, and spreadsheets).
  • Exceptional written and verbal communication skills.
  • Self-driven and organized with meticulous attention to detail. 
  • Multitasks and follows through with little or no supervision and is comfortable in a rapidly-changing, unstructured startup environment.
  • Team-focused and collaborative. Advocates tirelessly for patients and Care Team members. 
  • Available full time during weekdays PST. May occasionally be asked to work non-standard hours.


Nice to have but not required:

  • Experience in a start-up environment
  • Experience working in a remote environment
  • Knowledge & passion for working in the Substance Use Disorder space


Boulder Care is an equal opportunity employer that recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. If you believe in our mission to deliver the world’s most advanced opioid addiction recovery plan, you are encouraged to apply.


To get more details about who we are and our employee benefits, check out Working at Boulder