IT Support Engineer

Portland, Oregon, United States | Product Development | Part-time

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About Boulder Care

 

Boulder Care is a digital health platform for treating opioid addiction.

Opioid overdose is the leading cause of death for Americans under 50, but fewer than 10% of people who need treatment are receiving it. Boulder is closing this gap by providing high-quality medication-based treatment via a digital platform. Patients get the support they deserve from our world-class clinical staff from the comfort and convenience of home. 

 

Why work at Boulder?

 

  • Make a difference. Medication-assisted treatment works, but in the midst of a national crisis, the majority of US communities have no access to it. By providing more people with quality care, we can save and transform lives.
  • Work with the best. Boulder brings together the best clinicians, technologists, researchers, and business strategists, with the common goal of expanding access to life-saving treatment. Boulder’s clinical teams are the leading voices in addiction medicine. Our technology leadership has built products and services that scaled to hundreds of employees and hundreds of millions of end-users.
  • Grow with us. Boulder is a Series A stage, venture-funded company with investors like First Round and Greycroft Partners, and the opportunity to build a massive business. Our healthcare systems spend billions combating the opioid epidemic. By offering better care, we save lives and save payors money, creating immense financial value.

 

IT Support Engineer 

 

 Responsibilities

  • Manage employee accounts in G-Suite from onboarding new hires to offboarding
  • Vendor management
  • Manage Chromebook deployment (Via G-Suite) 
    • Provisioning new machines for clinical team
    • Enforcing policies on machines and recommending best practices that keep us in compliance with HIPAA
    • Remotely troubleshoot Issues directly with employees
    • Eventually, partner with a vendor to offload management of devices after 50+
  • Manage MacBook deployment
    • Provisioning new machines for developers, executives and general staff
    • Setup and manage policies per group that keep us in compliance with HIPAA
    • Use a tool like JAMF to manage machines and track inventory
  • Purchase hardware
    • Based on our needs for various roles, purchase and maintain laptops for dispersal and make recommendations on and purchase office hardware
  • General office IT upkeep
    • Keep remote meeting systems up-to-date and user-friendly
    • Troubleshoot printer
    • Management of office internet
  • Recommend best practices for HIPAA Compliance

Required Skills

  • Experience managing accounts as a G-Suite admin  
  • Can find, research, and act as a point of contact for software/hardware vendors 

Nice to Have 

  • Experience with security in the healthcare space, specifically around HIPAA compliance

 

Boulder Care is an equal opportunity employer that recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. If you believe in our mission to deliver the world’s most advanced opioid addiction recovery plan, you are encouraged to apply.