Clinical Program Manager

United States | Care Team | Full-time | Fully remote

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About us 

Working at Boulder

Founded in 2017, Boulder Care is a digital clinic offering long-term support and treatment for substance use disorders. Collaborating across medical, behavioral, and psychosocial dimensions, Boulder’s dedicated Care Teams deliver evidence-based care and help participants work toward their individual goals. 

Boulder's model is grounded in value. Through innovative partnerships with leading national health plans like Blue Cross Blue Shield, Boulder’s progressive payment arrangements realign incentives to reward outcomes and reduce total cost of care. We can unlock billions of dollars for the US health system by ensuring patients who are gravely underserved today have the opportunity to get well.

Backed by world-class investors like First Round, Greycroft, Acumen, and the National Institutes of Health (NIH) with more than $20M in funding, Boulder is in an exciting stage of rapid growth.

 

Our mission

  • Based in science: Boulder Care Teams provide comprehensive, evidence-based treatment that is tailored to each individual’s unique needs and goals. Boulder teams also help manage a host of co-occurring conditions, including depression, anxiety, post-traumatic stress disorder (PTSD), Hepatitis C, women's health, and more.
  • Grounded in empathy: We provide unconditional support rooted in harm reduction and trauma-informed care. Patients, peer coaches, and caregivers make important decisions together. Boulder Care focuses on long-term health, happiness, and wellness by addressing non-clinical goals like safe housing, employment, parenting, and financial security just as much as clinical outcomes. This model has resulted in a Net Promoter Score of 91 and 12-month-retention rates that are two times higher than the average outpatient program.
  • Breaking down barriers: Boulder's proprietary technology suite makes care accessible, comfortable, and convenient through secure video, phone, and messaging. We're reaching rural communities of the country, where more than 80% of people have little to no access to buprenorphine (Suboxone) prescribers. Boulder provides low-threshold care that is inclusive, empowering, and heavily influenced by participants' stated preferences and goals. Wherever our patients wish to go, we're grateful to go there together.

 

Our values

  • The people we care for always come first

  • Our opportunity is also our duty, in service to others

  • Share facts to change minds, instill empathy to change hearts

  • Move the industry forward: follow the data

  • Strong individuals, stronger together

 

About the role

  • The Clinical Program Manager (CPM) partners with Operations and Care Team leaders to ensure that Boulder’s clinical program operates efficiently and effectively to provide best-in-class patient care.
  • The Clinical Program Manager will also support the implementation of programmatic changes and initiatives geared toward improving efficient, coordinated care delivery, patient, and Care Team provider satisfaction for an interdisciplinary team, driven by company KPIs and patient-centered outcome goals.
  • You will work closely with the Data & Analytics team to enable tracking, reporting and optimizing key dashboard metrics around capacity, appointment availability, and patient engagement.
  • You will meet regularly with the Care Team supervisors to surface and resolve daily staffing and scheduling concerns and escalate larger insights or concerns to the Operations and Care Team leaders. 
  • Make a difference. The devastating impact of the opioid crisis, “war on drugs,” and care gaps for the underserved are at the forefront now more than any time in US history. By bringing care to more people, we are changing and saving lives. Value-based partnerships help move the industry forward toward a more modern, compassionate, and equitable healthcare system.
  • Build your career with talented peers. Boulder brings together a diverse team of expert clinicians, technologists, researchers, and business strategists aligned under a common mission. Boulder’s clinical teams are the leading voices in addiction medicine and industry transformation. Our technology leadership has built products and services that scaled to hundreds of employees and hundreds of millions of end-users. Our team is wholly driven by mission, recognizing that our immense opportunity is also our duty to serve others.
  • Grow with us. Boulder is a Series-A-stage, venture-funded company supported by some of the best investors in the country. Together, we're building a massive business through social impact. According to White House estimates, the opioid crisis cost the US $500 billion in 2015. A member with untreated opioid use disorder (OUD) drives 550% greater healthcare costs to payers than the average member (UHC analysis, 2019). Boulder partners with leading commercial and Medicaid health plans to bring better experiences and effective services to their members, significantly reducing costs and sharing in the economic savings we create. 

 

Success in this role: 

  • Focuses on the needs of the Care Team members and the patients we serve to maintain a well-functioning clinical program that can grow quickly while maintaining quality of care and Care Team culture. 
  • Supports and manages Care Team daily operations as they pertain to efficiency, staffing, caseload / panel size, people & performance management, employee retention & satisfaction, and scheduling.
  • Provides daily support and management of team member concerns or pain-points, surfacing relevant issues to the VP of Operations to inform program design and improvement. 
  • Partners with Care Team supervisors to monitor and, as necessary and/or appropriate, escalate  challenges, opportunities or inefficiencies.
  • Demonstrates an understanding of the nuanced needs of a fully remote Care Team managing a high-needs patient population with sophisticated hand-offs between members of a collaborative Care Team, and is excited about optimizing workflows for better care delivery.
  • Monitors and reports data around capacity, availability, and performance, accountable for proactively raising important information. 
  • Partners with Operations and Growth teams to identify and iterate strategic initiatives and priorities as the company grows in new and existing markets on KPIs related to capacity, staffing, and performance.
  • Builds and implements daily, weekly, and monthly communication methodology(ies).
  • Collaborates with Operations team to implement and support programmatic changes or initiatives.
  • Work cross-functionally with Operations and Care Team Leadership on the analysis, optimization, development, and implementation of current and future clinical processes.
  • Works with clinician leadership to build and maintain on-call clinician coverage.
  • Participates in and/or facilitates various meetings with Care Team and with the larger Boulder departmental teams.

 

Requirements for the role:

  • 3+ years in Clinical Leadership/Management - experience in complex, chronic behavioral health conditions highly preferred.
  • Experience managing a diverse team of care providers in various settings (in office, multiple locations, remote, etc).
  • Builds high-trust relationships by listening, coaching, and continuously providing effective feedback.
  • Skilled at learning and utilizing technology including a custom-built electronic health record and Google Suite.
  • Exceptional written and verbal communication.
  • Team-focused; effective collaboration. 
  • Demonstrates problem-solving and analytical skills appropriate for the position.
  • Demonstrates high ethical standards of behavior.
  • Maintains composure under pressure.
  • Regularly demonstrates Boulder’s core values.
  • Bilingual in English and Spanish is highly preferred.

 

Nice to have but not required:

  • Experience in a start-up environment
  • Experience working in a remote environment
  • Knowledge & passion for working in the Substance Use Disorder space

 

Boulder Care is an equal opportunity employer that recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. If you believe in our mission to deliver the world’s most advanced opioid addiction recovery plan, you are encouraged to apply.

 

To get more details about who we are and our employee benefits, check out Working at Boulder