Care Advocate / Virtual Medical Assistant

Portland, Oregon, United States | Care Team | Full-time | Fully remote

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Summary

The Boulder Care Advocate (CA) is an important part of a collaborative team (pod) that works together to guide patients with substance use disorder throughout their treatment journey. Serves as a passionate advocate on behalf of the participant. In partnership with the patient, you’ll navigate traditional systems to overcome access gaps, discontinuity, and stigma. 

You will be the point person for participants on your panel, so your ability to form lasting, high trust relationships will meaningfully impact their experience and overall success in the program.

Work from the convenience of your own home (anywhere in the U.S.), and the occasional call and weekend coverage will be expected. You will be supported by a clinical team (physicians, nurse practitioners, peer recovery coaches) and technology built to support both patients and our care teams in delivering these critical services. 

Essential Functions

This unique role requires at least one year as a medical assistant and experience in family medicine, addiction medicine, or mental health.

  • Partner with participants in their homes, communities, and through the complicated paths of the healthcare system as a trusted navigator for care needs. 
  • Provide telephonic, text-based & video-based (telehealth) engagement and monitoring, assisted by decision support tools overseen by a prescribing clinician and broader clinical team.
  • Work with patients to achieve their goals, identify new needs, and problem-solving by offering creative solutions to any known or perceived barriers to accessing care and report changes in status to the care team in a timely manner.

Other Responsibilities

  • Coordinate with patients and care teams for care planning and delivery by organizing schedules, managing appointments, referrals, and transitions of care and ensuring appropriate follow-up.
  • Enable self-assessment of our strengths and areas for growth as aim to innovate and improve every day. 

Qualifications

  • Minimum 1 year as a MA
  • Experience in family medicine, addiction medicine, or mental health
  • Bachelor’s degree in psychology, public health, social work, or equivalent; or five or more years experience in health care such as patient advocacy, behavioral health, primary care, care coordination, or substance use treatment.
  • Minimum of one year experience in navigating the behavioral health system, substance use treatment, patient advocacy, care coordination, crisis hotline, peer coaching, or other relevant experience as a liaison between patients and care teams. 
  • Exceptional clinical skills working with a care team to achieve outcomes enriching people's lives by achieving sustained recovery, and the ongoing evaluation and iteration of our care model as the company grows.
  • Lived experience with SUD or AUD recovery (your own or a loved one) is a plus.
  • A passion for serving the needs of people with addiction and mental health challenges, using non-stigmatizing, non-judgmental person-first language.
  • Knowledge of terminology used in healthcare, especially addiction medicine.
  • Must be comfortable with technology and have experience with common business tools (such as Google suite, video meetings, and spreadsheets).
  • Team-focused and collaborative. Advocates tireless for patients and Care Team members. 
  • Available full time during weekdays PST. May occasionally be asked to work non-standard hours.

Competencies we Value at Boulder

  • Exceptional written and verbal communication.
  • Team-focused; effective collaboration. Serves both the team and the customer at a consistently high level.
  • Demonstrates problem-solving and analytical skills appropriate for the position.
  • Demonstrates high ethical standards of behavior.
  • Maintains composure under pressure.
  • Regularly demonstrates Boulder’s core values.