Case Manager

Portland, Oregon, United States | Care Team | Full-time | Fully remote

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About us 

Working at Boulder

Founded in 2017, Boulder Care is a digital clinic offering long-term support and treatment for substance use disorders. Collaborating across medical, behavioral, and psychosocial dimensions, Boulder’s dedicated Care Teams deliver evidence-based care and help participants work toward their individual goals.  

Boulder's model is grounded in value. Through innovative partnerships with leading national health plans like Blue Cross Blue Shield, Boulder’s progressive payment arrangements realign incentives to reward outcomes and reduce total cost of care. We can unlock billions of dollars for the US health system by ensuring patients who are gravely underserved today have the opportunity to get well.

Backed by world-class investors like First Round, Greycroft, Acumen, and the National Institutes of Health (NIH) with more than $20M in funding, Boulder is in an exciting stage of rapid growth.

 

 Our mission

  • Based in science: Boulder care teams provide comprehensive, evidence-based treatment that is tailored to each individual’s unique needs and goals. Boulder teams also help manage a host of co-occurring conditions, including depression, anxiety, post-traumatic stress disorder (PTSD), Hepatitis C, women's health, and more.

  • Grounded in empathy: We provide unconditional support rooted in harm reduction and trauma-informed care. Patients, peer coaches, and caregivers make important decisions together. Boulder Care focuses on long-term health, happiness, and wellness by addressing non-clinical goals like safe housing, employment, parenting, and financial security just as much as clinical outcomes. This model has resulted in a Net Promoter Score of 91 and 12-month-retention rates that are two times higher than the average outpatient program.

  • Breaking down barriers: Boulder's proprietary technology suite makes care accessible, comfortable, and convenient through secure video, phone, and messaging. We're reaching rural communities of the country, where more than 80% of people have little to no access to buprenorphine (Suboxone) prescribers. Boulder provides low-threshold care that is inclusive, empowering, and heavily influenced by participants' stated preferences and goals. Wherever our patients wish to go, we're grateful to go there together.

 

Our values

  • The people we care for always come first

  • Our opportunity is also our duty, in service to others

  • Share facts to change minds, instill empathy to change hearts

  • Move the industry forward: follow the data

  • Strong individuals, stronger together

 

  About the role

  • The Case Management role is designed to support our participants (patients) with complex psychosocial needs. A Case Manager is highly skilled and experienced in resource brokering including building and fostering strong relationships with local resources for our participants (residential treatment, detox, DHS, CPS, etc). Case Managers must also possess experience and strength in working with marginalized populations with extremely limited resources and high needs, such as those suffering with homelessness, substance use disorders, and mental health conditions. The Case Manager will partner with care team “pods” (Clinicians, Care Advocates and Peer Coaches) in taking on case management responsibilities for specific patients with complex needs and build and develop resources and a referral base for future Boulder participants.

  • Make a difference. The devastating impact of the opioid crisis, “war on drugs,” and care gaps for the underserved are at the forefront now more than any time in US history. By bringing care to more people, we are changing and saving lives. Value-based partnerships help move the industry forward toward a more modern, compassionate, and equitable healthcare system.

  • Build your career with talented peers. Boulder brings together a diverse team of expert clinicians, technologists, researchers, and business strategists aligned under a common mission. Boulder’s clinical teams are the leading voices in addiction medicine and industry transformation. Our technology leadership has built products and services that scaled to hundreds of employees and hundreds of millions of end-users. Our team is wholly driven by mission, recognizing that our immense opportunity is also our duty to serve others.

  • Grow with us. Boulder is a Series-A-stage, venture-funded company supported by some of the best investors in the country. Together, we're building a massive business through social impact. According to White House estimates, the opioid crisis cost the US $500 billion in 2015. A member with untreated opioid use disorder (OUD) drives 550% greater healthcare costs to payers than the average member (UHC analysis, 2019). Boulder partners with leading commercial and Medicaid health plans to bring better experiences and effective services to their members, significantly reducing costs and sharing in the economic savings we create.

 

Success in this role

  • Organize and develop a database of referrals and resources (examples: outside treatment, primary care, housing agencies, food, meetings, etc.)
  • Meet regularly with Care Team “pods” to assess case management needs
  • Carry a caseload of patients with complex case management needs
  • Own the case management needs of specific patients including meeting with patients to assess needs and make plans, coordinate with outside agencies as required, and ensure patients’ needs are met
  • Regular reporting back to the Care Team regarding progress made and documentation in the EHR (“staff app”) 
  • Fostering relationships with community resources and referrals
  • Presenting HIPAA-compliant cases to ECHO conferences when requested/appropriate
  • Attend Care Team meetings

 

Requirements for this role

  •  3+ years in Case Management or Social Work - mental health or Substance Use Disorder highly preferred
  • 1+ years experience in working with patients with substance use disorders
  • Exceptional written and verbal communication.
  • Team-focused; effective collaboration. Serves both the team and the customer at a consistently high level.
  • Demonstrates problem-solving and analytical skills appropriate for the position.
  • Demonstrates high ethical standards of behavior.
  • Maintains composure under pressure.
  • Regularly demonstrates Boulder’s core values.

 

Nice to have but not required:

  • Experience in a start-up environment
  • Experience working in a remote environment
  • Knowledge & passion for working in the Substance Use Disorder space

 

Boulder Care is an equal opportunity employer that recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. If you believe in our mission to deliver the world’s most advanced opioid addiction recovery plan, you are encouraged to apply.

 

To get more details about who we are and our employee benefits, check out Working at Boulder