Peer Recovery Coach

Columbus, Ohio, United States | Care Team | Full-time | Fully remote

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Though we are not actively interviewing for this position, we are always looking for strong candidates, to build a bench of talent. We're growing and expecting jobs to open soon.

 

About us 

Working at Boulder

Founded in 2017, Boulder Care is a digital clinic offering long-term support and treatment for substance use disorders. Collaborating across medical, behavioral, and psychosocial dimensions, Boulder’s dedicated Care Teams deliver evidence-based care and help participants work toward their individual goals.  

Boulder's model is grounded in value. Through innovative partnerships with leading national health plans like Blue Cross Blue Shield, Boulder’s progressive payment arrangements realign incentives to reward outcomes and reduce total cost of care. We can unlock billions of dollars for the US health system by ensuring patients who are gravely underserved today have the opportunity to get well.

Backed by world-class investors like First Round, Greycroft, Acumen, and the National Institutes of Health (NIH) with more than $20M in funding, Boulder is in an exciting stage of rapid growth.

 

Our mission

  • Based in science: Boulder care teams provide comprehensive, evidence-based treatment that is tailored to each individual’s unique needs and goals. Boulder teams also help manage a host of co-occurring conditions, including depression, anxiety, post-traumatic stress disorder (PTSD), Hepatitis C, women's health, and more.
  • Grounded in empathy: We provide unconditional support rooted in harm reduction and trauma-informed care. Patients, peer coaches, and caregivers make important decisions together. Boulder Care focuses on long-term health, happiness, and wellness by addressing non-clinical goals like safe housing, employment, parenting, and financial security just as much as clinical outcomes. This model has resulted in a Net Promoter Score of 91 and 12-month-retention rates that are two times higher than the average outpatient program.
  • Breaking down barriers: Boulder's proprietary technology suite makes care accessible, comfortable, and convenient through secure video, phone, and messaging. We're reaching rural communities of the country, where more than 80% of people have little to no access to buprenorphine (Suboxone) prescribers. Boulder provides low-threshold care that is inclusive, empowering, and heavily influenced by participants' stated preferences and goals. Wherever our patients wish to go, we're grateful to go there together.

 

Our values

  • The people we care for always come first

  • Our opportunity is also our duty, in service to others

  • Share facts to change minds, instill empathy to change hearts

  • Move the industry forward: follow the data

  • Strong individuals, stronger together

  

About the role

  • A Boulder Care Peer Coach (PC) is a person who uses his or her lived experience of recovery from substance use combined with skills learned in formal training to deliver peer support services with a focus on improving overall health and well-being, and quality of life.

  • As a PC, you will report directly to our Peer Coaching Program Coordinator. In this role, you will help scale a fast-growing, high-impact health care organization while working directly with participants to empower them on their recovery journeys.
  • You bring to the table a demonstrated experience in peer recovery and support services. You’ve spent at least 24 months in active recovery. Experience in any of the following areas will help inform work in this role: mental health disorders, substance use disorders, substance use disorders while pregnant, Hep C (and/or HIV), PTSD, trauma LGBTQ, comorbid psychiatric, or criminal justice.
  • Make a difference. The devastating impact of the opioid crisis, “war on drugs,” and care gaps for the underserved are at the forefront now more than any time in US history. By bringing care to more people, we are changing and saving lives. Value-based partnerships help move the industry forward toward a more modern, compassionate, and equitable healthcare system.
  • Build your career with talented peers. Boulder brings together a diverse team of expert clinicians, technologists, researchers, and business strategists aligned under a common mission. Boulder’s clinical teams are the leading voices in addiction medicine and industry transformation. Our technology leadership has built products and services that scaled to hundreds of employees and hundreds of millions of end-users. Our team is wholly driven by mission, recognizing that our immense opportunity is also our duty to serve others.
  • Grow with us. Boulder is a Series-A-stage, venture-funded company supported by some of the best investors in the country. Together, we're building a massive business through social impact. According to White House estimates, the opioid crisis cost the US $500 billion in 2015. A member with untreated opioid use disorder (OUD) drives 550% greater healthcare costs to payers than the average member (UHC analysis, 2019). Boulder partners with leading commercial and Medicaid health plans to bring better experiences and effective services to their members, significantly reducing costs and sharing in the economic savings we create.

 

Success in this role  

  • In this high-impact role you will deliver compassionate, empathetic telephonic, text-based, and video-based (telehealth) participant engagement and monitoring, assisted by a clinical decision-support tool. You will also coordinate with multidisciplinary care teams via telehealth tools to guide treatment planning and delivery.
  • Assist participants in identifying barriers to achieving sustained recovery and support by empowering them in the recovery management process
  • Assess participant progress, functioning, and recovery stage in collaboration with participants and Care Team members, identifying short/long-term and whole-health goals, and treatment management plans
  • Educate participants about substance use, available support services, treatments, and the Boulder Care program components
  • Link participants to appropriate services and resources (e.g., housing, transportation, food) to reduce the likelihood of reuse and promote improved health and well being
  • Assist with managing participant appointments with Care Team members and referrals outside of Boulder Care
  • Maintain clear and proactive follow-up communication with participants and providers, delivering participant outcomes reports to Care Team members
  • Report changes in participant status (e.g., high risk for returning to use) and potential support services leveraged to other Care Team members in a timely manner
  • Facilitate placement for higher levels of care as needed while maintaining contact with participants to enable continuity and streamline care transitions

 

Requirements for this role

  • 1+ years experience navigating adjunctive opioid use disorder (OUD) treatment resources and referral processes

  • 24+ months in active recovery

  • Membership or certification with a relevant accredited body (CRM, PRC, or NCPRSS-National Certified for Peer Recovery Support Services) is preferred

  • Ability to reach out to local and regional resources or recovery centers and help individuals leverage those resources

  • Can balance multiple tasks, prioritizing, and problem solving based on severity of need with minimal supervision

  • Clear written and verbal communication as well as extraordinary customer service and record keeping

  • Comfort leveraging Google Suite (GMail, GoogleDrive, GoogleDocs, etc.) or MS Office, video conferencing and messaging services like Slack for communication and collaboration

  • Ability to engage with participants as a peer support resource rather than a clinical resource 

 

Attributes

  • A passion for the Boulder Care mission of empowering participants suffering from substance use disorders on their recovery journeys

  • A bias towards action, a no-task-is-too-small attitude to your work, and a willingness to accept constructive criticism or supervision on an ongoing basis to improve outcomes

  • A willingness to accept and support multiple pathways of recovery

  • An embrace of harm reduction as a philosophical approach to medication-assisted recovery

  • A high degree of trustworthiness, integrity and professionalism and a relentless focus on participant confidentiality through compliance with HIPAA, 42 CFR Part II, the Boulder Care Code of Conduct and Code of Ethics, Boulder Care Standard Operating Procedures

  • Exceptional listening skills, cultural competence, and strong boundary management

  • Exceptional teamwork and a willingness to collaborate with/learn from interdisciplinary Care Team members including physicians, nurse practitioners, registered nurses, and care advocates in all aspects of care provision

 

If hired, and you are working remotely, you must meet Boulder’s Remote Worker Requirements & Expectations which include items such as a quiet designated office space with a locked door and access to high speed internet.

 

Boulder Care is an equal opportunity employer that recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. If you believe in our mission to deliver the world’s most advanced opioid addiction recovery plan, you are encouraged to apply.

 

To get more details about who we are and our employee benefits, check out Working at Boulder