Peer Coach Program Supervisor

Portland, Oregon, United States | Care Team | Full-time | Fully remote

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Though we are not actively interviewing for this position, we are always looking for strong candidates, to build a bench of talent. We're growing and expecting jobs to open soon.

 

About us

Working at Boulder

Founded in 2017, Boulder Care is a digital clinic offering long-term support and treatment for substance use disorders. Collaborating across medical, behavioral, and psychosocial dimensions, Boulder’s dedicated Care Teams deliver evidence-based care and help participants work toward their individual goals. 

 

Boulder's model is grounded in value. Through innovative partnerships with leading national health plans like Blue Cross Blue Shield, Boulder’s progressive payment arrangements realign incentives to reward outcomes and reduce total cost of care. We can unlock billions of dollars for the US health system by ensuring patients who are gravely underserved today have the opportunity to get well.

Backed by world-class investors like First Round, Greycroft, Acumen, and the National Institutes of Health (NIH) with more than $20M in funding, Boulder is in an exciting stage of rapid growth.

 

Our mission

  • Based in science: Boulder care teams provide comprehensive, evidence-based treatment that is tailored to each individual’s unique needs and goals. Boulder teams also help manage a host of co-occurring conditions, including depression, anxiety, post-traumatic stress disorder (PTSD), Hepatitis C, women's health, and more.

  • Grounded in empathy: We provide unconditional support rooted in harm reduction and trauma-informed care. Patients, peer coaches, and caregivers make important decisions together. Boulder Care focuses on long-term health, happiness, and wellness by addressing non-clinical goals like safe housing, employment, parenting, and financial security just as much as clinical outcomes. This model has resulted in a Net Promoter Score of 91 and 12-month-retention rates that are two times higher than the average outpatient program.
  • Breaking down barriers: Boulder's proprietary technology suite makes care accessible, comfortable, and convenient through secure video, phone, and messaging. We're reaching rural communities of the country, where more than 80% of people have little to no access to buprenorphine (Suboxone) prescribers. Boulder provides low-threshold care that is inclusive, empowering, and heavily influenced by participants' stated preferences and goals. Wherever our patients wish to go, we're grateful to go there together.

 

Our values

  • The people we care for always come first

  • Our opportunity is also our duty, in service to others

  • Share facts to change minds, instill empathy to change hearts

  • Move the industry forward: follow the data

  • Strong individuals, stronger together

 

About the role

  • The Peer Coach Supervisor oversees the participant work of 5-7 Peer Coaches. They are responsible for ensuring the quality of the participant work, working closely with the Coaches to problem solve and give feedback. They are also responsible for helping Peer Coaches manage their overall workload.

  • The Boulder Peer Coaching (PC) team is an important part of a collaborative Care Team that works together to guide patients with substance use disorder throughout their treatment journey. Peer Coaches tap into their unique lived experiences to serve as passionate advocates on behalf of participants. 

  • Make a difference. The devastating impact of the opioid crisis, “war on drugs,” and care gaps for the underserved are at the forefront now more than any time in US history. By bringing care to more people, we are changing and saving lives. Value-based partnerships help move the industry forward toward a more modern, compassionate, and equitable healthcare system.

  • Build your career with talented peers. Boulder brings together a diverse team of expert clinicians, technologists, researchers, and business strategists aligned under a common mission. Boulder’s clinical teams are the leading voices in addiction medicine and industry transformation. Our technology leadership has built products and services that scaled to hundreds of employees and hundreds of millions of end-users. Our team is wholly driven by mission, recognizing that our immense opportunity is also our duty to serve others.

  • Grow with us. Boulder is a Series-A-stage, venture-funded company supported by some of the best investors in the country. Together, we're building a massive business through social impact. According to White House estimates, the opioid crisis cost the US $500 billion in 2015. A member with untreated opioid use disorder (OUD) drives 550% greater healthcare costs to payers than the average member (UHC analysis, 2019). Boulder partners with leading commercial and Medicaid health plans to bring better experiences and effective services to their members, significantly reducing costs and sharing in the economic savings we create. 

 

 Success in this role: 

  • Build high-trust relationships in order to provide Supervision to Peer Coaching team members.

  • Perform informal and formal communication feedback with the Peer Coach team individually and as a team - through 1-1 sessions, team meetings, education sessions, and more

  • Regularly and consistently audit quality, consistency, and competition of Peer Coach documentation and case work 

  • Help Peer Coaches navigate through their Participant work by sharing strategies, providing guidance, and pulling in additional resources as needed

  • Provide feedback to Peer Coaches on their performance, both on the quality of their care and also on their performance against Peer Coach Service Level Agreements.

  • Help Peer Coaches balance their workload and maintain good self-care. 

  • Enable Peer Coaches to proactively identify compassion fatigue or vicarious trauma and navigate them to the appropriate company resources.

  • As needed, provide direct peer coaching support to participants (in escalated or unexpected situations, during times of necessary coverage, etc)

  • May maintain a panel of Participants and provide Peer Coaching services to them as needed.

 

Requirements for the role:

  • 5+ years experience navigating adjunctive opioid use disorder (OUD) treatment resources and referral processes.

  • 24+ months in active recovery (if you are in active recovery).

  • Certified in providing Clinical Supervision hours

  • Peer certification in state of residence, where available, is required. Certification as a National Certified Peer Recovery Support Specialist (NCPRSS) through NAADAC, the Association for Addiction Professionals, is expected within 9 months of hire

  • Understanding of, and contact with local and regional resources or recovery centers, and the ability to help individuals leverage those resources.

  • Exceptional collaborative skills working with a care team to achieve outcomes enriching people's lives by achieving sustained recovery, and the ongoing evaluation and iteration of our care model as the company grows.

  • A passion for serving the needs of people with addiction and mental health challenges, using non-stigmatizing, non-judgmental person-first language.

  • Understanding of how we use healthcare terminology,  especially addiction medicine.

  • Comfortable with technology and have experience with common business tools (such as Google suite, video meetings, and spreadsheets).

  • Available full time during weekdays PST. May occasionally be asked to work non-standard hours.

  • Assist in creation and ongoing maintenance, evolution, and improvement of the PRC Team onboarding and training materials

  • Deliver formal feedback to the team, including annual and bi-annual reviews (and potentially more frequently)

  • Take feedback to and from the team and roll it back into process improvements and day-to-day operations.

  • Surface ideas and concerns to leadership as appropriate. 

  • Partner with leadership to resolve issues in a timely and thoughtful manner.

 

To successfully lead the Peer Coaching team, the Program Supervisor must have demonstrated understanding of the unique needs of the group, which may include experience in peer recovery and support services. Lived experience is not required for this role, but is strongly preferred. Experience in any of the following areas will help inform work in this role: mental health disorders, substance use disorders, substance use disorders while pregnant, Hep C (and/or HIV), PTSD, trauma LGBTQ, comorbid psychiatric, or criminal justice.

 

Boulder Care is an equal opportunity employer that recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. If you believe in our mission to deliver the world’s most advanced opioid addiction recovery plan, you are encouraged to apply.

 

To get more details about who we are and our employee benefits, check out Working at Boulder